Privacy Policy

Introduction

Company Name: Nipuna Solutions
Address: 20-22 Wenlock Road, London, N1 7GU, England
Email: [email protected]
Contact Number: 0044-7399652379

This Privacy Policy outlines how Nipuna Solutions ("we," "us," or "our") protects and handles your personal data in accordance with the General Data Protection Regulation (GDPR). It explains how we collect, use, disclose, and store data, as well as how you can exercise your rights regarding your personal information. By using our website, services, or providing personal data to us, you agree to the terms outlined in this policy.

In accordance with the General Data Protection Regulation (GDPR) of April 27, 2016, we dedicate ourselves to protecting the personal information of users.

As part of our efforts to protect your information, we would like to inform you that the data you provide to us will be stored and processed in the EU-London zone.

Depending on whether you are a publisher, advertiser, or other content provider with a contractual relation to Nipuna Solutions, we may utilize the information acquired through the Sites and Services in a wide range of ways.

To protect your data, we follow a rigid policy, which is as follows:

Your personal information is not sold to any parties.
We constantly ensure that your personal information is secure.

Data Protection

When we disclose your information to third parties as described above, we require them to use it only in accordance with this Privacy Policy, our contractual specifications, and for the purposes that we determine are appropriate in accordance with this Privacy Policy.

We do not sell your personal data to third parties. However, we may share certain information with third parties for specific purposes outlined in this Privacy Policy.

We may disclose your information under the following circumstances:

Business transfers: In the event of a merger, acquisition, or sale of assets, we may transfer data to the acquiring entity.
Legal compliance: We may disclose data to comply with applicable laws, regulations, or legal processes.
Protecting rights and interests: When it seems necessary, data may be disclosed to investigate and prevent illegal activities, fraud, or potential threats to safety.
Aggregate and de-identified information: We may share non-personal data for marketing, advertising, or statistical purposes.

Types of data collected

We collect various types of data from users, including but not limited to:

Contact information (name, email address, mailing address, phone number).
Connection data (IP address, browser data, cookies).
Billing information (billing address, payment details).
Gender and birth date (optional and for demographic analysis only).
Database details, ftp, S3, and browser details (S3, Ftp, and database details are password protected).

Methods of data collection

We collect personal data through the following means:

User-submitted information: When you create an account or use our services, you may provide us with personal data.
Cookies and tracking technologies: We may use cookies and similar technologies to collect information about your interactions with our website.

We collect this data for the following purposes:

User registration (creation of a user account) and authentication.
Providing our services and fulfilling contractual obligations.
Tailoring content and user experiences to improve our services.
Conducting surveys and evaluations to enhance user satisfaction.
Improving the quality and functionality of our platform.
Managing user accounts, rights requests, and disputes.
Complying with legal and regulatory obligations.
Creating trade statistics and setting up marketing operations.
Social network interaction.
Broadcasting of information and newsletters with a commercial focus.

Legal Basis for Processing

The processing of your personal data is based on one or more of the following legal grounds:

Your consent, when you voluntarily provide personal data.
The necessity to perform a contract with you.
Our legitimate interests, such as improving our services and marketing activities.

We use the collected data for social media campaigning purposes in the following ways:

Targeted Advertising: We use the collected data to deliver personalized advertisements to users on social media platforms.
Audience Analysis: The collected data helps us understand our audience better.
Customer Engagement: We utilize the collected data to engage with our customers and social media followers. This includes responding to inquiries, comments, and feedback, as well as providing personalized recommendations or offers based on their interests and past interactions.
Social Media Campaign Optimization: The collected data helps us evaluate the performance of our social media campaigns.

It's important to note that we handle the collected data responsibly, ensuring compliance with applicable data protection laws and regulations. We prioritize the privacy and security of our users, and we do not sell or share personal data with third parties for their own direct marketing purposes without your explicit consent.

Disclosing Your Information

We do not sell your personal data to third parties. However, we may share certain information with third parties for specific purposes outlined in this Privacy Policy.

We may disclose your information under the following circumstances:

Business transfers: In the event of a merger, acquisition, or sale of assets, we may transfer data to the acquiring entity.
Legal compliance: We may disclose data to comply with applicable laws, regulations, or legal processes.
Protecting rights and interests: When it seems necessary, data may be disclosed to investigate and prevent illegal activities, fraud, or potential threats to safety.
Aggregate and de-identified information: We may share non-personal data for marketing, advertising, or statistical purposes.

Data security

We implement security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Your data is stored on secure Amazon Web Services servers, ensuring a high level of security.

Your Data is securely transmitted over the Internet via an HTTPS connection secured by an SSL certificate (Base-64 Encryption). Your username and password, which must be strong and not shared, safeguard access to your Campaign Suite account.

Third-Party Access

We may share user information with trusted third parties, including service providers and partners who assist us in delivering our services.

These parties will only use the information in accordance with our instructions and applicable laws.

We may collaborate with various third parties to support our social media campaigns and advertising efforts. Below are the types of third parties we may engage with and how they contribute to our activities:

Social Media Platforms: We interact with popular social media platforms, such as Facebook, Instagram, and others.
Content Creation and Management Services: In some cases, we may partner with content creation and management services to develop engaging social media content. These services may include graphic designers, copywriters, and social media management tools.
Compliance and Legal Entities: In certain situations, we may need to engage compliance and legal entities to ensure our social media campaigns adhere to relevant laws and regulations.
Customer Support Platforms: To ensure timely and effective customer support on social media, we may integrate with customer support platforms. These platforms help us respond to inquiries, comments, and direct messages promptly.
Research and Survey Partners: We may collaborate with research and survey partners to conduct market research or gather feedback from our social media audience. This data helps us understand customer preferences and improve our offerings.
Public Relations (PR) Agencies: PR agencies might be involved in managing our social media presence, engaging with influencers, and handling public relations efforts related to our social media campaigns.

Please note that while we may share data with these third parties for specific purposes, we ensure that they handle your information responsibly and in accordance with our privacy policy. We do not sell, rent, or trade your personal data with third parties for their marketing purposes. Your privacy and trust are essential to us, and we take measures to protect your data throughout these partnerships. If you have any concerns or questions regarding our engagement with third parties, please feel free to contact us at [email protected].

Data Retention

We retain user data for a period of 180 days from the date of service access discontinuation, unless otherwise required for legal, administrative, or evidentiary purposes.

Users are notified that following are the exceptions to the above sentence:

For a duration of five (5) years, collected billing information—including user account information on the Nipuna Solutions billing system—is maintained.
For ten (10) years, invoices related to user accounts are maintained.
Cookies are maintained for a maximum of thirteen (13) months following their first deposit in the user's terminal equipment.

Data Retention Criteria

We believe in maintaining transparency and ensuring that your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected. Our data retention period is determined by several criteria that help us strike a balance between providing excellent service to you and safeguarding your privacy:

Purpose of Data Collection: We assess the primary purpose for which the data was collected. Once that purpose is fulfilled, and we no longer need the information to serve its original intent, we will promptly dispose of or anonymize the data.
Legal Requirements: We adhere to applicable laws and regulations governing data retention. If there are specific legal obligations requiring us to retain certain data for a designated period, we will comply with such requirements.
Business Needs: We evaluate our business requirements and may retain certain data for the purpose of financial record-keeping, audit trails, or other legitimate business purposes.
Customer Relationship: If you are a registered user or customer, we may retain your data for as long as you maintain an active account or continue to engage with our services.
Consent and Marketing Preferences: If you have provided explicit consent for specific data processing activities or marketing communications, we will retain your data as long as your consent is valid. You have the right to withdraw your consent at any time, and upon doing so, we will erase or anonymize the relevant data.
Data Security and Integrity: We take data security seriously. Some data may be retained in backup systems or archives to ensure data integrity, prevent accidental loss, or protect against security breaches.
Statistical Analysis and Research: Aggregated and anonymized data may be retained for statistical analysis, market research, or business planning purposes. This data will not contain personally identifiable information.
User Rights and Requests: If you exercise your rights to access, correct, or delete your personal data, we will fulfill your request promptly, which may involve deleting relevant data unless retention is required for legal or legitimate business purposes.
Data Minimization Principle: We follow the principle of data minimization, meaning we only collect and retain data that is relevant and necessary for the specified purposes.

Overall, our data retention period is regularly reviewed and updated to align with our data management policies, regulatory requirements, and best practices in data privacy. We are committed to ensuring that your personal information is retained responsibly and used in ways that respect your privacy preferences. If you have any questions or concerns regarding our data retention practices, please reach out to us at [email protected].

Facebook privacy guidelines

Data Collection and Usage: We follow Facebook guidelines while collecting data from users which can include personal information, location data, activity data, and more. We use the information we collect to create and manage user account, personalize user's experience on our app by suggesting relevant content, and enhance our services based on your usage patterns.
Legal Requirements: We adhere to applicable laws and regulations governing data retention. If there are specific legal obligations requiring us to retain certain data for a designated period, we will comply with such requirements.
Privacy Settings and Controls: As per Facebook guidelines, they offer a range of privacy settings and controls that allow users to customize who can see their posts, who can send friend requests, and also explains how users can manage their visibility and protect their personal information.
Data Sharing with Third Parties: We value privacy and transparency. In line with Facebook's guidelines, we want to inform about how we share data with third parties. We may share certain user data with trusted partners, including advertisers and developers, to enhance your experience and improve our services. Rest assured, your personal information remains secure, and we ensure that these partners adhere to strict privacy standards. Users have the ability to manage your app permissions and control the extent to which your data is shared.
Security Measures: Safeguarding your data is our utmost priority. We take comprehensive security measures to ensure the integrity, confidentiality, and availability of the information you entrust to us. Our commitment to data security aligns with the standards set by Facebook, ensuring that your privacy is always respected.
Cookies and Tracking Technologies: Facebook uses cookies and tracking technologies for analytics to improve user experiences and measure ad effectiveness.
Review or Deletion of Data: We understand the importance of giving our users control over their data. If a user decides to discontinue using our services or delete any of his data, we want to make the process of data deletion as straightforward as possible.
Legal Requirements and Data Requests: Facebook may discuss their obligations to respond to legal requests for user data from law enforcement or government authorities. They might explain how they review and respond to such requests while protecting user privacy. Our aim is to balance our responsibilities to both users and the law, ensuring that data disclosures are transparent, limited, and respectful of user rights. By adhering to these principles, we strive to maintain the trust of our users while fulfilling our legal obligations.
Notification of Privacy Changes: Facebook typically informs users about any changes to their privacy practices. This includes updating users about policy changes and providing options if users disagree with the changes.
Contact Information: Facebook provides ways for users to contact them with privacy-related questions or concerns. This could include a dedicated privacy contact email or support channels.
Effective Date: Facebook's privacy policy usually includes the effective date of the policy, helping users understand when the policy was last updated.

The specifics of these guidelines might change over time, so it's always a good practice to refer directly to Facebook's official privacy policy for the most accurate and current information.

We automatically collect certain user information when you interact with our Services.

Users are notified of the Privacy Policy before agreeing to a contract with Nipuna Solutions.

We use your information to deliver and enhance the functionality of our Services and personalize your experience.

We may use your information to communicate with you, respond to your inquiries, and provide important updates and information. With your express consent, we may send you promotional materials and newsletters related to our Services.

Users who share the personal information of a third party must confirm that they have obtained the necessary consent from the third party to allow us to use, publish, and/or distribute the information in accordance with this Privacy Policy.

In accordance with Act no. 78-17 of 6 January 1978 on data processing, files and freedoms modified by the law 2004-801 of 6 August 2004, and the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, users have the following rights concerning their personal data:

Right to access and obtain a copy of their data.
Right to rectify any inaccurate or incomplete information.
Right to request the deletion of their data.
Right to object to the use of their data for specific purposes.
Right to limit the processing of their data.
Right to data portability.

User Rights Regarding Personal Data

We are committed to respecting your rights and ensuring that you have control over your personal data. We acknowledge and uphold the following user rights regarding their personal data:

Right to Access and Obtain a Copy of Data: You have the right to request access to the personal data we hold about you. Upon receiving such a request, we will provide you with a copy of the information we have within a reasonable timeframe. This enables you to review and verify the accuracy and lawfulness of the data processing.

Right to Rectify Inaccurate or Incomplete Information: If you believe that the personal data we hold about you is inaccurate, outdated, or incomplete, you have the right to request corrections or updates. We will promptly make the necessary amendments to ensure the information is accurate and up-to-date.

Right to Request the Deletion of Data: You have the right to request the erasure of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw your consent. We will assess the validity of your request and take appropriate action in accordance with applicable laws and regulations.

Right to Object to Specific Data Processing: You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes. We will review your objection and cease the processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Right to Limit the Processing of Data: You may have the right to request a limitation on the processing of your personal data in certain situations. This right applies, for example, when you contest the accuracy of the data, the processing is unlawful, or we no longer need the data for the original purpose but you require it for legal claims.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format. If technically feasible, we can transmit this data to another data controller at your request.

Users wishing to assert any of their rights or delete any of their information or opt out of marketing communications, may send their request by email providing necessary information of their identification: name, email at the following address: [email protected]

Cookies

We use cookies to enhance your browsing experience on our platform. These cookies track your device's navigation and may store information such as language preferences, display settings, form data, and authentication details.

You have the option to manage and modify your cookie preferences through your web browser settings. You can choose to accept or reject cookies or be prompted for consent before cookies are stored on your device.

We use cookies and similar tracking technologies to enhance your browsing experience and improve our services. These technologies help us understand how you interact with our website and enable us to provide personalized content and advertisements.

Purpose of Using Cookies

Analytics: We use cookies to gather data about website traffic and user behavior. This information allows us to analyze website performance, identify areas for improvement, and optimize user experience.
Targeted Advertising: Cookies help us deliver targeted advertisements based on your interests and browsing habits. This ensures that you receive relevant content and promotions.

Cookies allow us to:

Generate statistics and analyze traffic to enhance service quality.
Customize the platform's presentation based on your preferences.
Save information related to forms you filled or products you selected.
Facilitate access to personal spaces with login credentials.

How Users Can Manage Their Cookie Preferences

You have the option to manage your cookie preferences. Most web browsers allow you to control cookie settings through the browser settings. You can choose to accept or reject cookies or receive notifications when cookies are being used. Please note that blocking certain types of cookies may impact your experience on our website.

Security Measures

We prioritize the security and confidentiality of your personal data. We have implemented various security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: We use industry-standard encryption protocols to secure data during transmission.
Access Controls: Access to personal data is restricted to authorized personnel only and based on the principle of least privilege.
Firewalls and Intrusion Detection Systems: Our network infrastructure is equipped with firewalls and intrusion detection systems to safeguard against external threats.
Regular Audits and Assessments: We conduct regular security audits and assessments to identify and address potential vulnerabilities.

Data Breach Handling

In the unfortunate event of a data breach, we have a comprehensive incident response plan in place. If a breach occurs, we will promptly investigate, take necessary remedial actions, and notify affected individuals and authorities as required by applicable laws and regulations.

Children's Privacy

We are committed to protecting the privacy of children. Our services are not directed to children under the age of 13, and we do not knowingly collect personal data from individuals under this age. If we become aware that a child under 13 has provided us with personal data, we will take immediate steps to delete the information from our systems.

Age Restrictions

To use our services, you must be at least 18 years old or the age of majority in your jurisdiction. If you are under the required age, you may only use our services with the consent of a parent or guardian.

Policy Updates

We reserve the right to update or modify this Privacy Policy as necessary to reflect changes in our website, services, or legal obligations. The "Last Updated" date indicates the latest revision. We encourage you to review the policy periodically for any updates.

Contacting Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at [email protected]. We will make reasonable efforts to address your inquiries promptly.

Thank you for reading our Privacy Policy. We prioritize the protection of your personal data and strive to ensure your privacy rights are respected.

Modified on January 12, 2026